Reference

Terms That Govern Your Ace Game Account

These terms set out what you agree to when you open and use an account with us. Access depends on your local law and eligible regions — read through before you start.

Account eligibility rulesbKash, Nagad & Rocket wallet termsWithdrawal and deposit conditionsAccount suspension policy

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HOW WE OPERATE

How We Handle Your Account Under These Terms

Our obligations to you are not just legal text — they shape how we actually run accounts day to day. Here is what that looks like in practice across the areas that matter most.

Account Security We use OTP verification on login and on withdrawal requests. If we detect unusual activity, your account is flagged and you are contacted before any funds move.

Data Retention We keep your account records for as long as required by applicable law. You can request a copy of your data by submitting a written request through the Help Centre.

Requesting Changes To update personal details tied to your account — name, phone number, linked wallet — submit a request via live chat with supporting ID. Changes are processed within two business days.

Dispute Process If you disagree with a transaction outcome or a terms decision, raise it in writing within 30 days. We review and respond with a reasoned decision before any escalation path.

What These Terms Actually Cover

Ace Game Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on Ace Game, you enter into a binding agreement with us. These terms apply to every action you take — depositing via bKash, Nagad, or Rocket; placing wagers; withdrawing funds; and contacting support. We may update these terms when our services change,

1
and we will notify you through your registered account before any material change takes effect. Continued use after that notice means you accept the updated terms. If any clause conflicts with the law of your jurisdiction, that clause is read down to the minimum extent required
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— the rest of the terms remain in force. We do not accept accounts from regions where operating an online gaming platform is prohibited under local law. It is your responsibility to confirm that accessing this platform is lawful where you are. Wallet transactions processed through
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bKash, Nagad, or Rocket are subject to both our terms and the respective wallet provider's own terms. Where those terms conflict, ours govern the gaming transaction and theirs govern the wallet transfer. We keep a record of all accepted terms versions in your account history.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS QUERIES

Reach Us About These Terms

If any part of these terms is unclear or you want to raise a concern about how they apply to your account, our support team handles terms-related queries through the channels below. We aim to respond to written queries within one business day.

Live Chat Open the chat widget from any page on the site. Describe your terms query and our team will walk you through the relevant clause.

Email Support Send a detailed message to our support address. Include your account ID so we can pull up your specific agreement version quickly.

Account Help Centre Log in and visit the Help section under your account settings. Terms FAQs and policy documents are stored there for your reference.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice. If yours is not here, reach out via live chat or email.

Account eligibility depends on your local law and the regions we currently support. You confirm at registration that accessing this platform is lawful where you are located.

Yes. We notify you through your registered account before any material update. Continuing to use the platform after that notice means you accept the revised terms.

We investigate using our transaction logs. The wallet transfer side — bKash, Nagad, or Rocket — is governed by that provider's own terms, while the gaming credit is ours to resolve.

Submit a written request through the Help Centre under your account settings. We process data requests in line with applicable law and respond within a reasonable timeframe.

That clause is read down to the minimum extent required by your jurisdiction. The remaining terms stay in force and continue to govern your account as written.

Raise it in writing within 30 days of the transaction date. We review the case and send a reasoned decision before any further escalation steps are available to you.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoCrash Fast Lift InfoLegal InfoHoldem FastLane

Terms That Govern Your Ace Game Account

How We Handle Your Account Under These Terms

Reach Us About These Terms

Common Questions About These Terms

01 Who can open an account under these terms?

02 Can these terms change after I open my account?

03 What happens to my bKash or Nagad deposit if there is a dispute?

04 How do I request a copy of my account data?

05 What if a clause in these terms conflicts with my local law?

06 How long do I have to raise a dispute about a transaction?

Terms & Conditions

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